Our Story
At Tandem Coffee, we believe in the power of great coffee, exceptional baked goods, and fostering a community vibe that keeps people coming back. Since opening in 2012 in Portland, Maine, we’ve grown into a community hub for locals and visitors alike. We roast our own coffee and have two cafe locations in Portland - our first is on Anderson St in Portland's popular East Bayside which operates as a tasting room to our roastery there with elevated coffee service and selections. The second is a James Beard-nominated bakery on Congress St in Portland's West End that has been featured in Bon Appétit.
Tandem as a whole is a team of passionate, creative folks who care about quality, kindness, and a lot of humor. Join us in shaping what’s next at either of our cafe locations or in our roastery!
Who You Are
As the Front of House (FOH) Manager, you will play a key role in ensuring seamless daily production, upholding the highest quality standards and service, and cultivating a positive, collaborative atmosphere for our team of baristas. Leveraging your expertise as a skilled barista and service provider, you will oversee all aspects of the FOH, from team management and training to inventory control and operational efficiency. Collaborating closely with the Co-Owners and General Manager, your primary focus will be to deliver exceptional service while leading the team in alignment with Tandem’s values and culture.
What You'll Do
- Team Leadership & Management: Oversee a team of baristas, including hiring, onboarding, and training new staff. Foster and maintain a professional, positive and collaborative work environment. Provide regular coaching, feedback, and performance management to ensure staff success. Regular meetings with co-managers to coordinate Bakery success.
- Scheduling & Staffing: Create and manage staff schedules to ensure proper coverage for production needs. Monitor and adjust schedules as necessary to meet business demands.
- Coffee & Menu Development: Using Tandem’s barista training to maintain our standards and communicate any training needs to the coffee trainer and quality control manager. Ensuring continuity between locations.
- Inventory & Ordering: Oversee ingredient and supply ordering to ensure inventory meets production needs. Maintain an organized system for tracking inventory and minimizing waste.
- FOH Operations: Ensure the FOH and bar meets all cleanliness and maintenance standards, including compliance with health and safety regulations. Monitor and maintain kitchen equipment to ensure proper functioning, coordinating repairs as needed. Develop and update systems of operation to enhance efficiency and workflow.
- Special Events: Collaborate with the team to plan and execute special events or custom orders.
- Financials: Monthly P&L check-ins with the General Manager to ensure our numbers and goals are being met. Troubleshoots when they are not met.
Qualifications
- Enthusiasm for customer service, coffee, and hospitality.
- Reliable attendance and punctuality.
- Ability to stay focused and maintain composure in a fast-paced environment.
- Strong communication and active listening skills when engaging with customers, coworkers, and managers.
- Attention to detail and commitment to cleanliness.
- Ability to work independently and stay proactive during slower periods.
- Ability to pass a bar test before serving espresso drinks to customers after training.
What You'll Get
As a part of our team, we’re excited to offer…
- Competitive compensation + percentage of tips + annual bonus
- Accrued Paid time off - 2 weeks in the first calendar year
- Monthly contribution towards optional health and dental insurance
- 401k matching after one year
- Discount on Tandem products and free coffee beans and drinks
- Fun team gatherings, including our annual retreat!
Job Details
This is an hourly, full-time position scheduled to begin as soon as possible. Weekend day availability is a must! While needs for this role may vary based on the time of year, this role is designed to be in the bakery three to four days a week with one to two administrative days, which can be done from the bakery or from home. This role reports into the Tandem Coffee & Bakery General Manager.