Overview
We are seeking a dedicated and knowledgeable individual to join our team as a technical support professional. This position plays a crucial role in ensuring that our organisation operates smoothly by providing exceptional assistance to our users.
Key Responsibilities
- Provide first-line support to end-users for hardware and software issues.
- Diagnose and resolve technical problems via phone, email, or in-person.
- Install and configure computer systems, software, and peripherals.
- Maintain accurate records of user issues and resolutions in our ticketing system.
- Collaborate with other IT team members to improve service delivery and efficiency.
Requirements
- Proven experience in an IT support role or similar.
- Strong understanding of computer systems, mobile devices, and other tech products.
- Excellent problem-solving skills and the ability to work under pressure.
- Effective communication skills, both written and verbal.
- Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
Nice to have
- Experience with remote desktop applications and helpdesk software.
- Knowledge of networking concepts and protocols.
- Ability to work independently and as part of a team.