About Tended
At Tended we create cutting-edge positioning technology to transform workplace safety. Our flagship product, a high-precision geofencing wearable, allows for the creation of centimetre-accurate virtual safe working zones. With virtual walls, this technology can alert the wearer as soon as they cross a boundary and stray outside of their designated safe working area.
This award-winning solution has been described by the rail industry as ‘game-changing’ and ‘a truly life-saving innovation’. With over £7m of private investment from some of Europe’s leading investors, as well as the UK and European Space Agency, we’re always looking to push the boundaries of innovation in safety.
We believe our technology is set to trigger a transformation in safety standards in the rail industry and we’re incredibly excited about the future at Tended!
Why are we hiring an Account Manager?
We’re after an experienced rail professional to join our commercial and implementation team. As we grow our customer base and expand our presence in the rail industry, we’re on the hunt for our first account manager to support our existing team and maximise business opportunities for Tended.
You can expect to play a significant role in the development of strategy, being the voice of the customer within Tended, and helping us to continually innovate. You’ll support our existing team to nurture existing relationships with Network Rail routes and principal contractors, helping to accelerate the adoption of our geofencing wearables.
Responsibilities
- Make breakthroughs with senior decision makers and use advanced influencing strategies to shape value generating deployments of geofencing technology
- Demonstrate and showcase the technology at events or on client sites to users and decision makers alike
- Develop and design adoption plans for target rail clients, generating new opportunities and widening the application of the technology with existing customers
- Develop client growth strategies focused on both financial performance and customer satisfaction
- Apply your understanding of the client’s specific safety challenges to provide solutions that are compelling for customers to implement
- Focus resources and effort on high-value opportunities and build sustainable, long-term solutions through effective relationship management
- Create clear, compelling business cases that influence enterprises to commit budget to implement geofencing
- Ensure that the solutions that you deliver are implemented with a clear roadmap that ensures likely long-term value
Experience, skills and knowledge
- Demonstrable experience in a relationship management, client project or operational role in the rail industry. Any significant experience working trackside at Network Rail or one of their main principal contractors would be advantageous
- Deep experience and market knowledge in rail and infrastructure, ideally in a sales or account management role
- Strong communication and rapport-building skills
- Problem-solving skills and resourcefulness under pressure
- Planning skills: time, resources, execution
- Commercial flair: the ability to rapidly identify and evaluate opportunities for product improvement, client growth or technological application
Reasons to join us
- Venture-backed, fast-moving tech startup, made up of 26 incredible minds, with many opportunities for growth 🌱
- Open-minded culture that appreciates differences and welcomes criticism 👐
- Feedback driven, supportive and curious team with DIY mindset 🤔 🛠
- Team that seizes every opportunity to celebrate success 🏆
- Learning and development budget 📚
- Free monthly sports membership 🏋🏿♀️
- Judgement-free mental health policy with instant access to free therapy ❤️
- Best in class private healthcare insurance 🧠
Selection process
- Initial ‘get to know you’ interview at a time that suits your schedule 📆
- Second, competency-based interview with the hiring manager and another key member of the commercial team and the CEO
- Final interview - Jasper, the office dog, on your first day (FYI, this is the deal breaker, we recommend bringing some treats)
Questions?
Questions about the company, job role or just want to chat first? We’re always happy to talk so pop an email to info@tended.co.uk or reach out to one of our team on LinkedIn.