About Tended
At Tended we create cutting-edge positioning technology to transform workplace safety. Our flagship product, a high-precision geofencing wearable, allows for the creation of centimetre-accurate virtual safe working zones. With virtual walls, this technology can alert the wearer as soon as they cross a boundary and stray outside of their designated safe working area.
This award-winning solution has been described by the rail industry as ‘game-changing’ and ‘a truly life-saving innovation’. With over £7m of private investment from some of Europe’s leading investors, as well as the UK and European Space Agency, we’re always looking to push the boundaries of innovation in safety.
We believe our technology is set to trigger a transformation in safety standards in the rail industry and we’re incredibly excited about the future at Tended!
About the role
With our expanding customer base and presence in the rail industry, we’re seeking two project managers to join our customer-facing team. You’ll be an integral part of the business, working alongside implementation, sales and behavioural science teams to support their work with new and existing clients as they adopt our positioning technologies.
The role will be fast paced and diverse. One day you could be on site with clients supporting implementations, the next you could be with a new client planning a rollout of the technology or at home/in the office discussing and planning new product features with our engineering team.
In this role, you will:
- Become an expert on Tended’s products, understanding how they work, how they fit into our clients’ business, and the value it delivers to our users and stakeholders
- Plan out pilots and deployments in a structured way, balancing the demands of clients and the resource implications
- Develop activities, measures and plans that nurture user adoption
- Deliver multiple pilots and implementations of our technology simultaneously across large, complex enterprises
- Develop reports, case studies and business cases for clients to support with the progression from pilot to deployment
- Spend time on site with clients supporting with training and problem solving during pilots and deployments (between 2-5 days per week)
- Provide support in sales meetings, articulating our unique approach to implementation
- Act as the voice of the customer for our product and engineering team, helping to identify and quantify opportunities for new products and features
- Most importantly, you’ll be challenged to do amazing things and have fun while doing them!
Experience, skills and knowledge
- Methodical, organised and disciplined at working through a process
- Strong communicator: simplifying the complex, articulating the proposition
- Empathic with the ability to deeply understand the perspective of a user or customer and convey that within Tended
- Influencing skills in managing the challenges of introducing change (users, sponsors)
- The ability to interpret data to develop useful insights or hypotheses
- Ability to draw on expertise from around the company to solve problems, derive insights to dynamically adapt and maximise the probability of success of customer pilots
- Resilience and tenacity in responding to challenges whilst keeping a pilot on track, meeting customer expectations and delivery milestones
- Ability to anticipate potential challenges and confidently address them with the client to assure project delivery
Required experience:
- Strong understanding of the rail industry and how work gets done on the infrastructure
- Evidence of managing demanding projects with multiple stakeholders
- Good understanding of trackside safety (risks, vocabulary, culture, systems etc.)
- Basic understanding of the system of rule books and standards applied when working on the UK rail network
- Familiar with terminology on the railway, including roles, safety systems and alternative track worker protection technology
- UK driving licence
An ideal candidate may also have:
- PTS certification
- PRINCE2 or similar project management qualifications
- Safe work pack planning experience
- Experience working in an organisation that delivers technology products/solutions into the rail industry
- Experience managing hardware and/or software products
- A passion for creating a safer and more innovative railway
Reasons to join us
- Venture-backed, fast-moving tech startup, made up of 26 incredible minds, with many opportunities for growth 🌱
- Open-minded culture that appreciates differences and welcomes criticism 👐
- Feedback driven, supportive and curious team with DIY mindset 🤔 🛠
- Team that seizes every opportunity to celebrate success 🏆
- Learning and development budget 📚
- Free monthly sports membership 🏋🏿♀️
- Judgement-free mental health policy with instant access to free therapy ❤️
- Best in class private healthcare insurance 🧠
Selection Process
- Initial ‘get to know you’ interview at a time that suits your schedule 📆
- Second, competency-based interview with the hiring manager and another key member of the commercial team and the CEO
- Final interview - Jasper, the office dog, on your first day (FYI, this is the deal breaker, we recommend bringing some treats)
Questions?
Questions about the company, job role or just want to chat first? We’re always happy to talk so pop an email on info@tended.co.uk or reach out to one of our team on LinkedIn.