Värdex is a dynamic, fast growing blockchain startup based in Crypto Valley Zug. As leading Blockchain Payment Service Provider we develop and operate serval Blockchain and Crypto Point-of-Sales Solutions in the Swiss market. As an example we are operating the largest Crypto-ATM network in Switzerland by offering secure access to the world of crypto and the increasing demand for digital assets.
Our mission is to make buying and selling digital currencies as seamless and easy as a regular visit to a bank ATM.
We are looking for the next to join our team! We are looking for a team member with an exceptional level of motivation and entrepreneurial spirit to help us to growth to the next level.
What you’ll do:
First customer contact in case of operations or support questions (in blockchain / crypto related topics)
1st and 2nd level support (by phone and via e-mail)
Recording, monitoring and handling of support cases in the ticketing system
Assisting in the implementation of new processes and products
Monitoring and involvement in customer projects and escalations
Coordinate with end customers, our retail partners & external suppliers
Create & maintain documentation of systems and services
What you’ll need:
Experience providing 1st and 2nd level IT support via phone and email
Solving internal concerns (Server, Telephone Systems, Printers etc.)
Manage and maintain the Värdex partner network on day-to-day basis
Support and monitor internal application and server landscape
Support in the creation of operating documentation
Speaks Fluent German & English + French or Italian
Computer Science/Engineering Degree
Sales / Marketing experience is a plus
Blockchain / Bitcoin / Crypto experience is a plus
We offer an interesting and secure work environment located in Canton Zug with the possibility to boost your career. You are part of an agile, young team and shape our products with your ideas. You co-design products in an blockchain start-up and work side by side with leading partners from the blockchain industry. As an innovative startup we offer flexible structures and a flat hierarchy.