Data Center Operation and End User Computing Engineer at TESTQ Technologies

• Installation of the data centre devices. This includes servers, switches and racking equipment.
• Maintain a record to keep track of all the events. This will assist in timely reporting to the superiors
• Should come up with practical troubleshooting solutions and must educate the staff members about the same
• It is crucial to carry out assessments and inspections at regular intervals. It will help the candidate to keep everything under control and will also allow swift action whenever any problem occurs.
• Candidate should have an innovative forward-thinking mindset who can come up with new and prospective ideas to improve processes and business-related tasks.
• Excellent communication skills required to effectively communicate with teams.
• Install, troubleshoot and repair desktop/laptop issues (both hardware/ software)
• Install Standard SOE Image on Desktops and Laptops.
• Install, configure and troubleshoot standard applications (MS Office, Adobe, etc.)
• Configure and troubleshoot Tablets
• Basic troubleshooting of Conference devices/ Projectors/ Meeting room facilitation.
• Provide technical assistance and training to end-users on computer operating systems and Standard applications.
• Instruct and assist end-users in the use of computer equipment, software and accessories.
• Document all support activity within the IT Incident and Change Management tracking tool.
• Ensure standard operating procedures and known error logs are kept up to date.
• Support and monitoring of critical systems and services.
• Patching and build of desktop, Laptops and mobile devices.
• Systems backup monitoring and reporting
• Traditional 2nd line break/fix incident management
• Supporting Tech bar as per business requirements
• Participate in monthly Inventory Audits
• Follow Asset Management policies and ensure CMDB records are updated accurately and consistently
• Provide first level break-fix support for third party hardware and/or applications and liaise with the vendor(s) to support and troubleshoot hardware and/or software.
• Participate in regular/daily data centre housekeeping/maintenance checks. Escort
• Third-Party / Vendor(s) for any works in the datacenter.
• Completing ad-hoc tasks set by the EUC Team Lead / Operations Manager(s)
• Be part of an on-call rota
• Flexibility to work out of hours to meet business requirements
• Willing to learn new technologies
• Willing to participate in an on-call rota

Required Skills

• Good operation knowledge of data centre operations
• Safety and Security orientated mind-set
• Knowledge about switches, routers, VLAN’s and server hardware
• Experience working on Racking (Installation/ Decommissioning of equipment), Cable
• Management (Cable routing, Labelling and best practices), Raid Arrays
• (Methodologies, limitations etc), Backup/Tape LibrariesExperience with Fiber-optic,
• Ethernet cables (CAT5-7) and SFP’s (Small form-factor
• Full understanding of IMAC processes
• Networking fundamentals
• Traditional 2nd line break/fix incident management
• Support and troubleshooting of Operating Systems Windows 7 and 10
• SCCM 2008 & 2012(use of for deployment of Operating Systems and Applications)
• Software and Application Troubleshooting
• Basic knowledge of Active Directory and Exchange servers

Desirable skills

• A+/N+ or higher qualification
• Server Hardware vendor qualifications (DELL/HP/EMC etc)
• Real-world experience of working in data centre operations
• ITSM tools, specifically Service Now
• ITIL foundation
• Technical documentation authoring
• Flexible, self-motivated and can-do attitude
• Able to learn and adapt to new technologies.
• Valid driving license with no more than 9 point