Customer Service Representative at The Front Group

We are seeking a passionate and motivated individual to join our team as a Customer Service Representative. In this role, you will be responsible for handling customer inquiries and resolving their complaints, while processing orders and modifications through various communication channels.

As a Customer Service Representative, you will have the opportunity to develop new skills and work with people from diverse backgrounds. You will also be expected to maintain a positive, empathetic, and professional attitude toward customers at all times, ensuring their satisfaction through exceptional customer support.

Responsibilities

• Respond promptly to customer inquiries and requests.
• Communicate with customers through multiple channels, such as email or phone calls.
• Maintain a positive and professional attitude towards all customers.
• Acknowledge and resolve customer complaints, while keeping detailed records of interactions.
• Develop knowledge of company products and services to answer customer questions.
• Process orders, forms, applications, and requests with accuracy.
• Work collaboratively with colleagues to provide effective customer support.
• Provide constructive feedback on customer service processes to improve overall efficiency.
• Manage a team of junior customer service representatives upon progression.

Requirements

• High school diploma, general education degree, or equivalent education.
• Strong ability to remain calm and composed when communicating with upset customers.
• Proficiency with office software and computing technology.
• Prior experience in customer support or equivalent field, such as a retail or hospitality setting.
• Excellent communication skills, both verbal and written.
• Ability to multitask and manage time effectively.
• Strategy and problem-solving skills for customer reviewing, assessment of customer data, and tracking customer issues.