Community Manager (Remote/ Work From Home, Dayshift, Philippines-based) at The Pique Lab

Fancy connecting with people from all walks of life and helping them with what they need? Do you consider yourself to be systematic, efficient & meticulous?

If you’re someone who’s fantastic at supporting teams and love administrative work, you wouldn’t want to miss this opportunity.

[About Our Team]

At The Pique Lab, we’re on a mission to create the best Math & Science learning experience for students aged 9 to 16 in Singapore. Our lessons are meticulously crafted based on pedagogical research and data-driven methodologies to achieve one overarching goal: to make learning fun, shorten learning curves and help students develop a genuine appreciation for Math & Science.

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology and examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia and the Philippines. We take pride in our open, fast-paced and flat organisational structure where every team member is valued for their skills and competencies, not just their job titles.

We are looking for an empathetic and analytical Community Manager who can help us elevate our customer experience as we scale and work together with more parents and students.

[Your Role]

We’re looking for a meticulous & bubbly administrative partner who is capable of taking care of our customers' needs and developing our community into a prosperous one.
 

As a Community Manager, you’ll be working in a fast-paced start-up environment where you’ll provide timely operational support to the team from the comforts of your home. 

Being successful in your role means that our operations can run like clockwork and our customers feel well-supported throughout their experience with us.
 

High-level Responsibilities:

• Delighting Our Customers: Build rapport with our customers, attend to their feedback & enquiries attentively via phone & text and recommend suitable courses based on their needs.
• Performing Operational Workflows: The gamut runs from working cross-functionally with internal teams to updating our websites’ schedules to preparing waybills for our courier service.
• Enhancing Operational Excellence: Analyse business processes, design sound protocols and develop comprehensive documentation.

With so many companies to pick from, what’s really in it for you to join us?

1. Never A Dull Day With Us: From managing relationships with customers to designing customer experiences, this role will give you plenty of opportunities to put your skills to the test.
2. Growth Is The Only Constant: You’ll pick up plenty of valuable skills that will help you hone your craft as a professional supporter – from impeccable organisation to negotiation to supernatural anticipation. We invest heavily in technology & you’ll learn how we leverage on tech effectively to manage customer experiences.
3. Be Part Of A Team That You’re Proud Of: We’re a young team (averaging at 26) who are insanely passionate about our craft and work together like a close-knit family. You’ll join us at a pivotal movement where we scale rapidly & this means more opportunities and career growth for you!
    

[You, Our Ideal Community Manager]

Personality

• Patient & Personable: Engaging with customers with diverse expectations is part & parcel of this role. Every one of our customers has unique needs, so we’re looking to work with someone who is able to adapt & manage their requests effectively.
• [CRITICAL] Strong Attention To Detail: You need to be highly meticulous and always have a habit of checking your work before submitting.
• Humble & Always Strive For Improvements: You need to be someone who is receptive to feedback, able to learn from them and pursue excellence in your line of work.

Skills

• Excellent Command of the English & Language: You should be able to communicate effectively with our customers in written & spoken English.
• Working Knowledge of Microsoft Excel & Google Suite: You should be comfortable working with data and modern productivity tools.
• Strong Analytical Skills & Forward Thinking Ability: You need to be able to anticipate needs, analyse issues swiftly and offer sound recommendations when required.
• Excellent Organisational & Time Management skills: You need to be able to prioritise tasks and meet deadlines effectively.

Education

• Minimum Bachelor's Degree in any discipline from a top university.

Infrastructure

• Minimum 10Mbps internet connection.
• Quiet and uninterrupted environment for work during working hours.
   

[Your Welfare]

Being a Community Manager at The Pique Lab isn’t always easy. It requires resilience, resourcefulness and a strong desire to go the extra mile. In return, we take good care of you so that you can put your best work forward.

• Above-Market Remuneration: Up to PHP 50,000/ month (upon confirmation) fixed monthly fee:
  • We offer competitive pay to individuals who can deliver exceptional customer experiences and adhere closely to our internal workflows.
  • The offer that we'll make eventually will depend on our assessment of your attitude, aptitude, along with any relevant skills & experience that you can bring to the table.
  • If offered, you will commence the role with a training allowance of PHP 35,000/month. If you pass probation within the first 90 days, you also stand to receive a completion bonus of up to PHP 45,000!
• Full-time Remote Work (you no longer have to stress over traffic, work anywhere you like!)
• Career Growth Opportunities
• Mentorship, Training & Regular Feedback
• Medical, Dental & Vision Benefits
• Technology & Work-from-Home Benefits: 13” MacBook Pro, 27” External Display & Peripherals
• Generous Leave Package: 21 Days Paid Vacation Leave, 14 Paid Support Leave (Medical, Calamity, Bereavement), Birthday Leave, Gratitude Leave
• Work From Home Care Packages

[Work Information]

• Working Arrangement: Remote/ Work From Home
• Engagement Arrangement: Self-employed, Contractor (2 Year Contract)
• Work Days: 5-day Work Week (Dayshift, Manila Time)
  • 1 Weekday: 10AM to 7PM (includes 1-hour lunch break)
  • 2 Weekdays: 12PM to 9PM (includes 1-hour dinner break)
  • 2 Weekends: 10AM to 5PM & 8AM to 5PM (includes 1-hour lunch break)

*Please note that the work schedule may be subject to changes from time to time due to operational requirements (e.g., during school holiday periods).

*This role requires you to commit on both weekends (Saturday AND Sunday) as we are operationally heavier on weekends.