Operations & Systems Support Specialist (Remote/ Work From Home, Dayshift, Philippines-based) at The Pique Lab

You’re a Systems Strategist who builds seamless business systems, transforming complex challenges into streamlined solutions. With a passion for enhancing learning experiences and empowering students and educators with reliable, user-centric solutions.

We’re on a star search for a resourceful and detail-oriented Operations & Systems Support Specialist who is well-versed in managing, optimising and elevating our systems. From system optimisation to user support, your expertise will transform our operations into a well-oiled machine, driving precision and impact across the organisation.

If this sounds like you, you may be the Operations & Systems Support Specialist we’re looking for!

[About The Pique Lab]

At The Pique Lab, we believe that where curiosity blooms, knowledge flourishes.⁠⁠

Our tagline “Curious Inside. Limitless Outside.” embodies our mission to nurture every child’s curiosity & journey with him/her on that path of discovery and wonder.

Our Math & Science lessons are meticulously crafted based on pedagogical research, data-driven methodologies & have one overarching goal: to make learning fun, shorten learning curves & help students develop a genuine appreciation for Math & Science. Watch how we do this here!

Over the past decade, we've grown from a pair of co-founders to a diverse team of over 100 team members across 10 departments. Our proprietary learning methodology & examination-centric materials have helped more than 20,000 students ace their examinations.

Our headquarters is in Singapore, with remote teams in China, India, Malaysia & the Philippines. We take pride in our open, fast-paced & flat organisational structure where every team member is valued for their skills & competencies, not just their job titles.

[Your Role As Our Operations & Systems Support Specialist]

As our Operations & Systems Support Specialist, you’ll be a key team player in supporting our Senior Operations Manager in building and maintaining systems to ensure that our operations and teams can run like clockwork!

• System Building & Data Visualisation: At The Pique Lab, we’re always looking to do what we do better, with data. With your technical expertise in Microsoft Excel, Google Sheets and Notion, you’ll be involved in helping all our teams develop and maintain data-driven systems. This includes creating and refining dashboards and visualisations so that we can track specific data easily and make data-backed improvements fast.
• System Testing & Quality Assurance: You’ll be involved in testing our internally developed apps (including our new Cloud Contact Centre!). With your ability to understand and anticipate the unique needs of different stakeholders, you’ll provide feedback on the usability and functionality of these tools.
• Project Management Support: We believe that strong systems lay the groundwork for sustainable growth - and so do you. You’ll be assisting in tracking tasks and timelines, as well as reminding our team when we’ve hit certain milestones together! You’ll be joining us at an exciting time in our growth chapter when we are ready for more experimental projects (yes, delivering Science and Math lessons in new ways!) and you’ll be part of the action spearheading and executing these new projects alongside us.
• Documentation & Policy Updates: To set our team members up for success in their roles, we invest a lot of time and effort in designing training programmes and systems. You’ll be assisting in the development of internal training documentation, including written guides and video content creation. Besides that, you’ll also be required to edit and draft written content to support team communications, so that our teams can stay updated with the latest news and policies.

[You, Our Operations & Systems Support Specialist]

Soft Skills

• Excellent command of written and spoken English
• Strong critical thinking and receptiveness to feedback and direction
• Logical and empathetic thinker with strong problem-solving skills
• Quick and independent learner
• Strong attention to detail and commitment to delivering great work
• Strong issue anticipation: You believe in taking pre-emptive approaches to potential problems by anticipating needs and thinking of backup plans.

Technical Skills

• Strong proficiency in advanced Excel (application of formulas, pivot tables & charts), including data visualisation and analysis
• High aptitude at learning and mastering new technologies independently via YouTube & ChatGPT
• Prior experience building databases and templates on Notion
• Basic proficiency in video editing (e.g. iMovie, Adobe Premiere Pro or similar video editing software)

Education

• A Bachelor’s degree in Business Administration, Engineering, Communications, Public Relations or equivalent from a top university

Infrastructure

• Minimum 10Mbps internet connection.

[Your Welfare]

1. Mentorship, Training & Regular Feedback
2. Market Competitive Remuneration
3. Career Progression Opportunities
4. Medical, Dental & Vision Benefits
5. Full-time Remote Work: You no longer have to stress over traffic, work anywhere you like!
6. Technology & Work-from-Home Benefits: 13” MacBook Pro computer, 27” External Display & Peripherals
7. Generous Leave Package: Paid Vacation Leave + Medical Leave + Compassionate Leave
8. Paid Birthday Leave
9. Paid Marriage Leaves
10. Wellness Breaks

[Your Work Information]

• Working Arrangement: Remote/ Work From Home (Based In The Philippines)
• Engagement Arrangement: Self-Employed Contractor, Full-Time, 2-Year Contract
• Working Hours: 40-hour workweek (includes 1-hour meal break daily)
  • Tuesday: 10AM to 7PM
  • Wednesday: 12PM to 9PM
  • Thursday: 10AM to 7PM
  • Friday: 10AM to 7PM
  • Saturday: 10AM to 7PM