Operational Duties
- Complete checklists and logs in a timely manner.
- Attend monthly meetings or other scheduled meetings.
- Follow up on past due members to update payment information or collect late dues and down payments.
- Perform opening and closing procedures for the front desk, as assigned.
- Assist with inventory or product pricing, as needed.
- Maintain all supplies and cleaning equipment in good condition in designated storage areas.
Customer Service Duties
- Warmly greet members and guests as they enter and leave the studio.
- Respond professionally to requests and inquiries from guests, members, and staff.
- Assist the coaching staff with class set up, lighting, music volume, and studio technology.
- Answer incoming calls in a professional manner and transfer phone calls promptly to the right individuals.
- Check in members, verify membership, and assist with signing up members for classes.
- Educate members on required equipment, loaning and returning rentals.