Do you enjoy figuring out why computers aren't working right? Do you like talking to people and helping them fix technical problems? If so, we have an excellent opportunity as a Computer Repair Technician at our Westminster, MD based location. We feel that our company is on the verge of exploding and we are looking to add a driven and knowledgeable Computer Repair Technician to provide high-quality, fast assistance to our growing customer base.
Responsibilities
- Work on computer repair tickets by diagnosing and resolving issues
- Serve as a point of contact for customers seeking technical help
- Check customers in and out
- Assist with projects
- Conduct your work on-site, remotely, and in our shop
- Direct unresolved issues quickly to our next level of support
- Utilize CRM software to document information, track your time, manage customers, etc.
- Identify and suggest improvements on our procedures
- Other duties as assigned
Requirements
- Proven experience as a computer repair technician, help desk technician, or other technical support role (1 year of experience preferred)
- Deep knowledge of the following: General PC Troubleshooting, Windows, Networking, Hardware, Software (especially Microsoft Office), and Mobile Devices
- Knowledge of the following is a plus: Active Directory, Group Policy, Virtual Machines, Office 365 Administration including Exchange Online, etc.
- Ability to quickly diagnose and resolve common technical issues
- Excellent people and communication skills with a commitment to understanding user requirements
- Commitment to supporting new technology
- Valid Driver's License and a form of transportation
- Ability to lift up to around 40 pounds occasionally
- Experience with technical documentation is a plus!
- Experience with programming and/or scripting is a plus!
- Degrees/Certifications are a plus!
Other Important Notes
- Compensation varies by experience and number of hours scheduled