Customer service is one of the most important functions in business today. According to Forbes, companies with great customer service outsell their competitors by up to 20%.
Modern customers expect quick replies and 24/7 access to information. They also often want things done now. This makes good customer service increasingly difficult as companies grow larger and communication channels increase in number. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Desired Qualifications:
- High school diploma, general education degree, or equivalent.
- Ability to stay calm when customers are stressed or upset.
- Comfortable using computers.
- Experience working with customer support.
Perks and Benefits:
- Competitive salary.
- Health benefits.
- Flexible work arrangements.
- Professional development opportunities.
- Generous paid time off.
- Retirement savings options.
- Employee discounts and perks.
- Diversity and inclusion initiatives.
- Company culture and values.
- Opportunities for advancement.
- Make history while having fun.
- Passionate teammates