Customer Service Representative - Freight Forwarding / Logistics at TrueHire.io

TrueHire works with some of the biggest logistics companies in the US.   

Our goal is to make it easier for you to find your next role.

Simply apply with your resume and one of our recruiters will send you over details.

Just think of us as your personal job search liaison :) 

This Position is a Customer Service Position (Account Manager):

Qualifications:

• Looking for both entry-level and experienced customer service reps
• 1-3 years of experience in the logistics, supply chain, import, export and/or transportation industry. STRONGLY PREFERRED. 
• Associates degree or higher
• Working knowledge of Microsoft Office (Outlook, Word, Excel, etc.)
• Educational background in related field is preferred

Responsibilities:

• Create internal customer profiles in FreightStream to provide all departments with detailed customer information when needed.
• Use best judgment and knowledge to assist customers in making the most suitable choice for their needs.
• Provide quotations to customers when required.
• Coordinate with customers and other departments to ensure the smooth movement of freight by providing tracking information and shipment updates to customers.
• Communicate with customers by phone or email to build excellent customer relationships to in order to provide great customer service.
• Handle any special requests from our customers.
• Send new shipment bookings to customers.
• Validate and confirm all ocean/air shipment bookings from origin to destination, ensuring customer satisfaction.
• Manage daily emails/phone calls from customers and other offices/departments pertaining to respective accounts.
• Direct customer questions/concerns to the correct department as needed.

Perks & Benefits:

After successfully completing and passing a standard 90-day introductory period the employee is provided with the following benefits package. This includes:

• Individual Health Insurance Coverage (Medical, Dental, and Vision) – Paid for by the company
• Life and Accidental Insurance Coverage
• Vacation, Personal and Floating Days
• Biannual Performance Review with opportunities for mid-year salary adjustment and year-end bonus (contingent upon company financials and on-the-job performances)
• After 1 full year of employment: 401K Plan with up to 3% company match

Company Culture

We provide a fun, family-oriented work culture. We are a well-established company that is continually growing and looking for strong team players. We often host company outings such as team dinners, holiday parties, company picnics, and team-building activities! We identify the following to be our 5 main Core Values: 

1. Community: Family-oriented company and we value our employees' efforts to help grow and support one another as a unified community.
2. Teamwork: We work together to support each other's successes, interests and goals by sharing knowledge and resources.
3. Customer Experience: We focus on helping both our internal and external customers succeed, acting in our customer's best interests while striving to understand their needs and exceed their expectations.
4. Work Ethic: Passion is at the heart of what we do. We hold ourselves accountable in our everyday work, and we strive to do the best we can.
5. Innovation: We believe innovation is essential for growth. Continuous improvement will bring us and our people to a better future.