Company: PillowPM
Location: Atlanta, GA
Job Type: Part-time or Full-time (Flexible Hours Available)
Pay: Competitive pay starting around $20 per hour
Key Perk: Company vehicle provided for all work-related travel
About PillowPM
PillowPM is a premier short-term rental management company dedicated to providing 5-star guest experiences throughout Atlanta. We believe a perfect stay begins the moment a guest walks through the door. We're looking for a detail-oriented team member to help us uphold that promise.
Job Summary
Are you the person in a fast-paced restaurant who ensures every plate is perfect before it leaves the kitchen? The one who spots the missing garnish or the smudge on the rim? We're looking for that same level of precision, urgency, and obsessive attention to detail for our collection of premium short-term rentals.
As our Guest Readiness Coordinator, you are the final checkpoint between our cleaning team and our guests' arrival. You are the guardian of PillowPM's 5-star reputation, responsible for ensuring every property is not just clean, but immaculately staged, fully stocked, and in perfect working order. You’ll travel between our Atlanta properties in a company vehicle, ensuring every location is flawless for guest arrival. This role is a unique blend of hospitality, quality control, and hands-on problem-solving.
What You’ll Do: Responsibilities
- Quality Assurance & Staging: Conduct meticulous post-cleaning quality inspections to ensure each property meets our 5-star standards, from pillow placement to spotless surfaces.
- Property Presentation: Artfully stage properties to match our listing photos, ensuring a "wow" moment for every guest upon arrival. This includes arranging decor, setting thermostats, and creating a welcoming ambiance.
- Inventory & Restocking: Manage and restock a consistent inventory of guest supplies (e.g., coffee, paper towels, toiletries) across our properties, ensuring nothing is ever overlooked.
- Light Maintenance: Serve as our first line of defense for minor issues. Perform light maintenance tasks including:
- Minor paint touch-ups and scuff removal.
- Changing light bulbs and smoke detector batteries.
- Replacing HVAC air filters.
- Troubleshooting basic Wi-Fi or TV remote issues.
- Communication & Coordination: Act as the "eyes and ears" on the ground, communicating effectively with our cleaning partners and management team. You’ll report any maintenance needs that are beyond your scope and flag any recurring issues.
- Documentation: Use a smartphone to document property condition with photos and complete digital inspection checklists for every turnover.
Who You Are: Qualifications & Skills
- An Expeditor’s Mindset: You thrive in a fast-paced environment and have an almost supernatural attention to detail. Experience as a restaurant expeditor, server, host, or barista is highly valued.
- Handy & Proactive: You are comfortable with basic tools and enjoy solving practical problems. You don't wait to be told to change a flickering bulb—you just do it.
- Reliable & Independent: You are a self-starter who can manage your own time and tasks efficiently without direct supervision.
- Tech-Savvy: Comfortable using smartphone apps for communication, navigation, and checklists.
- Must-Haves:
- A valid driver's license and a clean driving record are required.
- Ability to lift up to 30 lbs (e.g., supply boxes, small tools).
- Excellent communication and organizational skills.
Why You’ll Love Working With Us at PillowPM
- No Wear and Tear on Your Car! A company vehicle is provided for all work-related travel in the Atlanta area. No more worrying about gas, insurance, or mileage for work.
- Flexible Schedule: We offer both part-time and full-time positions and can work with you to create a schedule that fits your life.
- Competitive Pay: We value your unique skills and offer a strong starting wage of around $20/hour.
- Autonomy and Impact: We trust you to own your role. You’ll see the direct results of your work in our glowing guest reviews and the success of our business.
- Dynamic Work Environment: No two days are the same. You’ll be on the move, working in different beautiful properties across Atlanta, not stuck behind a desk.
- Join a Great Team: Be part of a growing, locally-focused business where your contributions are seen and valued.