Job Summary:
In this role, you will assist law firm clients with the repair of their vehicles while working closely with the attorney’s office. Your duties will include continuous communication with insurance companies, obtaining and reviewing police reports, and ensuring law firm clients have the necessary support throughout the process of resolving their property damage claims, and collecting relevant data from the law firm clients
Key Responsibilities:
- Collect relevant property damage information from clients to assist in repair.
- Contact insurance companies to gather details on liability status, arrange rental vehicles, assess total loss situations, and coordinate vehicle repairs.
- Obtain police reports through LexisNexis and ensure relevant details are retrieved for the case and added to the NetProApp.
- Review police reports to extract essential information related to the property damage claim.
- Maintain clear communication with the attorney’s office, ensuring all necessary law firm client information is provided and that guidance on assistance is followed.
- Work closely with the law firm to ensure that all necessary steps are taken to resolve the client's property damage issues efficiently.
Qualifications and Requirements:
- Experience: Previous experience in a similar role involving property damage, insurance claims, or working with attorneys is preferred.
- Skills:
- Strong communication skills to effectively interact with clients, insurance companies, and attorneys.
- Detail-oriented, with the ability to extract key information from police reports and other documents.
- Proficient in using online databases like LexisNexis for obtaining police reports.
- Ability to manage multiple tasks simultaneously and prioritize effectively.
- Knowledge of property damage and insurance processes is a plus.