Online Chat Support Agent at Wadley Donovan Gutshaw Consulting

Wadley Donovan Gutshaw Consulting (WDGC) is a respected leader in corporate site selection and location strategy consulting. We help businesses identify optimal locations for growth by leveraging data-driven insights, economic trends, and strategic planning. Our team works closely with clients to support operational expansion, relocation, and incentive negotiation.

Job Summary:

Wadley Donovan Gutshaw Consulting is looking for a proactive and customer-focused Online Chat Support Agent to join our client support team. In this role, you will provide real-time assistance to current and prospective clients via our website chat platform, helping them with inquiries related to services, appointments, data submissions, and general information.

Key Responsibilities:

Respond promptly and professionally to client inquiries through live chat and web-based platforms.

Provide accurate information about WDGC’s services, processes, and resources.

Assist clients in navigating the website and submitting project-related documentation.

Escalate complex issues or requests to the appropriate team members.

Document all client interactions in the system for tracking and follow-up.

Collaborate with internal departments (consulting, operations, and support teams) to ensure timely resolution of client needs.

Monitor multiple chat windows while maintaining a high standard of service.

Provide support for technical issues related to the client portal, data uploads, or login access.

Stay up-to-date on WDGC’s service offerings, project workflows, and client engagement tools.

Qualifications:

High school diploma or equivalent required; associate or bachelor’s degree preferred.

Previous experience in online chat support, customer service, or client relations is strongly preferred.

Excellent written communication and problem-solving skills.

Strong computer proficiency, including use of live chat tools, CRM platforms, and Microsoft Office/Google Workspace.

Ability to multitask and manage several chats simultaneously.

High attention to detail and a commitment to client satisfaction.

Professional, friendly, and calm demeanor under pressure.

Willingness to work flexible hours or shifts if needed.

Working Conditions:

Remote or in-office work, depending on company policy and location.

Fast-paced, client-focused environment requiring extended periods of computer use.