Title: Development Coordinator
Location: Plot no:4, Road GLC-04, Business Park, IBECHS (Zone-IV), Gulberg Green, Islamabad
Working Hours: 9:00 am – 5:00 pm Eastern Time Zone
Length: Full-time, permanent
About Us:
WellnessLiving isn’t just our name, it’s who we are. We’re a software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead happier and healthier lives.
About You:
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope.
Our ideal candidate will bring:
- Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
- Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
- Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
- Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
- Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
- Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.
Responsibilities:
- Collaborate with the leadership team to design, develop, and implement comprehensive training programs tailored for customer-facing departments.
- Partner with the Customer Experience Manager to identify and address training needs, ensuring alignment with business objectives and customer expectations.
- Deliver engaging training sessions through regular team meetings, combining theoretical and practical approaches to enhance learning outcomes.
- Facilitate hands-on training for new hires using LMS platforms, mock call scenarios, and live ticket handling to build confidence and proficiency.
- Collaborate with the Customer Experience team to create and update LMS content that reflects new product features and functionalities.
- Provide targeted training support for employees on Performance Improvement Plans (PIPs), focusing on skill enhancement and performance optimization.
Skills & Qualifications:
- Proven experience in designing and implementing effective training programs for customer-facing teams, with a strong understanding of adult learning principles and best practices.
- Demonstrated ability to collaborate closely with leadership and Customer Experience managers to identify training needs
- Expertise in delivering engaging and interactive training materials through various methods, including virtual and in-person meetings, LMS platforms, and hands-on sessions.
- Extensive experience conducting mock calls and training employees on new features
- Background in adult education, with a focus on creating learner-centric training approaches
What we Offer:
- Competitive salary package based on experience
- Comprehensive Group Health and Life Insurance
- Gratuity
- EOBI
- Transport facility (If place of residency is within a 25-kilometer radius of company’s address) / Fuel allowance
- Paid time off (Annual, Sick, Casual, Bereavement, Parental)
- Quarterly fun event
- Staff recognition programs
- Staff training programs
- Career progression. We have a long-standing history of promotion from within
- An enriched workplace culture that supports growth, development, and, most importantly, having fun!
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.