Title: IT Support Technician
Salary: Based on Experience + Vacation + Benefits
Length: Part-time
Location: Tampa, FL *Hybrid
Reporting Manager: Security Manager
About Us:
At WellnessLiving, we empower thousands of health and wellness business owners to turn their entrepreneurial dreams into reality. Our mission-critical software fuels their vision, supporting millions of clients around the world in their wellness journeys. With a deep commitment to putting our customers first, we foster a culture that values high performance, adaptability, and accountability. If you are a skilled professional who thrives in a fast-paced, customer-focused environment and are passionate about making a meaningful impact on the health and wellness industry, we would love to connect with you.
About You:
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope.
At WellnessLiving, our team is driven by four core values that shape everything we do. If you share these values and meet the qualifications outlined for this role, we encourage you to apply - we’d love to learn more about you!
Customer First – We approach every challenge with a customer-focused lens, driven by an obsession with our customers’ happiness and success.
Excellence – We approach every task, whether big or small, with a steadfast commitment to exceptional execution and the pursuit of greatness.
Accountability – We take full ownership of our decisions, actions, and outcomes – both successes and failures.
Adaptability – We recognize that sustained success demands that we be malleable and purposefully evolve, acknowledging that the world is dynamic and constantly changing.
Responsibilities:
- Triage and troubleshoot hardware and software issues reported by users.
- Provide support in setting up and installing business hardware and software for users.
- Manage the creation and termination of user accounts in IT systems.
- Ensure proper deployment, maintenance, and decommissioning of user workstations.
- Assist with administering and configuring the local area network and applicable hardware, such as firewalls, switches, APs, and other devices.
- Ensure proper operation of A/V equipment in office boardrooms.
- Provide technical support for various business applications such as Office 365, Zoho, JIRA, and other proprietary software.
- Address, update, and follow up on tickets submitted into the ticket system.
- Create and update documentation of IT assets, daily processes, and solutions to common IT issues.
- Ensure adherence to IT compliance policies and standards.
Qualifications & Skills:
- Minimum 2+ years of experience in a helpdesk, IT support role or similar
- Previous experience in customer service/support roles
- Experience working with Office 365 applications (Exchange, AzureAD, SharePoint Online, etc.)
- Experience using ticketing systems
- Knowledge of both Windows and MacOS
- Strong written and oral communication skills
- Ability to work within a team in a virtual or office environment
- Detail-oriented and strong problem-solving capabilities
Education:
- Minimum of a high school diploma
- Additional college education or certifications in computer science or related fields are considered an asset.
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal-opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.
We utilize AI to generate summaries of interview notes as part of our candidate evaluation process. This helps ensure a fair and consistent review while maintaining a human-centered hiring approach.