Title: QA Manager
Salary: Based on Experience + Vacation + Benefits
Length: Full-time, permanent
Location: Richmond Hill, ON, Canada *Hybrid
About Us:
WellnessLiving isn’t just our name, it’s who we are. We’re the software company with a heart, placing people and community at the center of everything we do. Our diverse and inclusive culture provides our people and customers with the support, resources, and tools they need to achieve their goals—professionally and personally. From a bootstrap start-up to the fastest-growing software company for class and appointment-based businesses in North America, our commitment to excellence can be seen in all aspects of our business. Trusted by over 5,000 business owners and 15 million users worldwide, our mission is to empower businesses with a value-driven platform that is reliable, easy to use, and equipped with all the tools and services needed to manage and grow a business.
When you join WellnessLiving, you join a team that is customer-focused, community-centered, and forward-thinking and is continuously improving and innovating. We celebrate your wins, recognize your strengths, learn together, and inspire each other to reach new heights, offering a variety of benefits to help you lead a happier and healthier life.
About You:
As the Quality Assurance Manager, you will play a pivotal role in ensuring the quality, reliability, and high performance of our diverse product suite and associated product releases. Your leadership will be instrumental in guiding a team of skilled QA professionals, fostering a culture of excellence, and implementing robust quality assurance processes. By doing so, you will ensure the delivery of exceptional software solutions that meet and exceed the expectations of our valued customers.
Our ideal candidate will possess the following characteristics:
Teamwork and Collaboration — Easy to talk to, very approachable, empathetic, patient, puts others at ease, and can work well with others.
Critical Thinking and Problem-Solving — The ability to analyze, evaluate, and strategize the best solutions when making decisions or faced with challenging situations.
Strong Work Ethic — Hardworking, dedicated, reliable, and highly motivated with the desire and determination to exceed expectations.
Natural Leadership Skills — Oversees processes, guides initiatives, holds themselves accountable, listens without judgment, and inspires and nurtures the growth of others to do their best work.
Entrepreneurial Spirit and Business Mindset — Embraces innovation and continuous improvement, actively seeks out change, and is knowledgeable of current industry trends, practices, and technology.
Time Management — Uses time efficiently, focuses on top priorities, respects the time of others, and can take ownership of tasks and projects to push them along.
Responsibilities:
Lead and mentor a team of dedicated QA engineers, instilling a culture of quality consciousness and continuous improvement.
Conduct comprehensive performance evaluations and provide constructive feedback and guidance to team members, promoting their professional development.
Establish and enforce quality standards, methodologies, and best practices, ensuring adherence across all aspects of the QA process.
Collaborate closely with product managers and development teams to ensure product requirements are not only well-defined but also highly testable.
Spearhead the creation of meticulously detailed test plans, test cases, and test scripts, aiming to comprehensively evaluate software functionality, performance, and security.
Oversee the seamless execution of test plans and regression testing, ensuring that all critical test scenarios are covered.
Identify and prioritize high-impact test scenarios, strategically minimizing risk and enhancing product reliability.
Develop, manage, and continually refine automated test suites to facilitate effective regression testing.
Vigilantly monitor and meticulously track defects, collaborating closely with development teams to facilitate the prompt resolution of identified issues.
Collaborate synergistically with cross-functional teams to drive a culture of continuous improvement, consistently elevating the quality of our products.
Uphold strict adherence to industry standards and regulations, ensuring our SaaS products consistently meet and exceed compliance requirements.
Qualifications:
Bachelor's degree in Computer Science, Engineering, or a closely related field (a Master's degree is preferred).
Possess a proven and substantial background in software quality assurance, with a minimum of 2 years' experience in a leadership role, exemplifying exceptional leadership capabilities.
Demonstrate a profound and well-rounded knowledge of various QA methodologies, tools, and processes, showcasing expertise in driving software quality.
Display a working familiarity with test management software, including but not limited to TestRail, Cucumber.io and PHPStorm is considered an asset.
Exhibit proficiency in implementing and leveraging test automation frameworks and tools such as Selenium and Playwright.
Showcase familiarity with agile and DevOps approaches and methodologies, highlighting the ability to adapt to dynamic development environments.
Possess exceptional communication and leadership skills, emphasizing the capacity to effectively guide and inspire cross-functional teams toward quality-driven outcomes
Please note that those who meet the qualifications for the position will be contacted directly.
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies.
WellnessLiving does not discriminate against any employee or potential employee because of race, creed, colour, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.