Title: Team Leader of Technical Communications
Type; Internal Staff Only
Length: Full-time, Permanent
****Please complete the application submission via Forms Click Here**
Responsibilities
Supervise a team of Technical Writers:
- Ensure deliverables are completed on time, and in an efficient manner.
- Monitor metrics and team productivity to identify areas for improvement, coaching team members when necessary.
- Provide feedback on departmental processes and research ways to improve current workflows.
- Provide the Manager of Technical Communications with reports and in-depth feedback for individual team members.
- Assist with training new and current team members.
- Organize tickets and writer workload for each Sprint release.
- Perform peer review on all writers’ assignments.
- Implement and continuously improve internal processes and tools for technical writing deliverables, such as task-specific style guides, the document review/approval process, and content management tools.
- Support other departments by coordinating the development of internal procedures.
- Guide department SMEs on Tech Comm best practices and how to effectively interact with the department.
- Take appropriate measures to resolve conflicts and maintain an environment of trust and collaboration within the department.
- Complete internal documentation tasks assigned by the Manager of Technical Communications as needed.
- Complete other admin tasks assigned by the Manager of Technical Communications as needed.
Skills & Qualifications
- Must have proven a high level of skill in all responsibilities as a Technical Writer.
- Must have demonstrated strong leadership abilities while working as a Technical Writer.
- Experience managing a team or department is an asset.
- Has a history of positive interactions and productive outcomes when working with others.
- Strong verbal and written communication skills in English.
- Excellent problem-solving and critical thinking skills.
- Excellent organizational and time management skills.
- Proven ability to meet deadlines and thrive in a fast-paced environment.
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