Title: Zoho CRM Administrator
Working Hours: 9:00 am - 5:00 pm EST
Night Shift, On-Site
Location: Arab Plaza, Quaid Avenue Gulraiz Phase 2 Rawalpindi
About Us:
WellnessLiving is one of the fastest growing software companies in North America with over 10 million users worldwide! Thousands of business owners in the fitness, wellness, yoga, music, dance, and martial arts industries love our platform as it helps grow their business through dynamic and innovative features. We are passionate about providing entrepreneurs with optimal solutions to help them run their business with ease.
Known as a software company with a heart, we are extremely customer focused. Our customers are our number one priority and we do all we can to make sure their business needs are being fulfilled. With a growing community of customers and offices globally, our mission is to be the all-in-one software solution that propels businesses forward!
About You:
We are a growing team of bright, ambitious individuals who are seeking like-minded candidates who can help us take our brand to the next level! We are looking for someone who can think outside of the box and isn’t afraid to push the envelope.
Responsibilities:
- Define and design of enhancements and customization including workflows, reports and dashboards.
- Proactively identify potential issues and plan for resolution
- Assess and problem solve issues as they relate to the Zoho One application suite, and business process.
- Gather and document requirements for changes and new implementations
- Translate business objectives and requirements into system requirements.
- Build formula fields, ticket workflows and custom views
- Support the testing and deployment process for changes to the Zoho One application suite.
- Prepare training materials related to the Zoho One application suite and conduct training for the end users
- Communicate system changes
- User account creation and management
- Maintain data quality through updates and automation
- Complete regular internal audits and security checks and prepare for upgrades
Qualifications & Skills:
- Minimum 3 years CRM & Zoho Analytics experience
- Minimum 2 years’ experience in a Zoho Administrator capacity & Zoho Desk
- Proven ability to design and implement new processes.
- Strong understanding of CRM best practices and Zoho functionality
- Proven business process acumen
- Demonstrated strong written and verbal communication skills
- Experience translating business needs into technical requirements
- Collaborate across multiple teams
What we Offer:
- Competitive salary package
- Comprehensive Medical Insurance
- Transport facility/ allowance for all staff
- Monthly incentive
- Paid time off (Annual, Sick, Casual)
- Quarterly fun event
- Staff recognition program
- Career progression. We have a long-standing history of promotion from within.
- Enriched workplace culture that supports growth, development, and most importantly having fun!
Please note that those who meet the qualifications for the position will be contacted directly
We appreciate you taking the time and look forward to reviewing your application.
WellnessLiving is an equal opportunity employer. At WellnessLiving, we are proud to embrace and celebrate differences. Employment at WellnessLiving is based purely on a candidate’s qualifications and experiences as they directly relate to professional competencies. WellnessLiving does not discriminate against any employee or potential employee because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, family or parental status, or any other status protected by the laws and regulations in the locations where we operate. Furthermore, we will not tolerate bias or discrimination of any kind from our employees or customers. At WellnessLiving, we bring everyone together to create something incredible! We are a unique and diverse blend of leaders and action-takers, and that mindset encompasses our passion and commitment to our product and our employees.