What inspires you? This is the question that drives most career decisions.
Is it working with a fantastic team dedicated to a common goal? Is it the ability to make an impact on the success of a company and its future? Or maybe you’re mission-driven, inspired to help educators, students, content creators and small businesses make an impact through creative expression. We hope it’s all of the above!
We are looking for a Customer Success Advocate to join our team. You will be responsible for helping our customers (business owners, media marketers, school districts, tech coaches, teachers, video enthusiasts s.o.) with technical matters. The ideal candidate is a problem solver, with a passion to help customers and internal teammates.
Responsibilities:
- Provide technical support for WeVideo customers
- Take ownership of customer issues through to resolution – including troubleshooting, external and internal communication, feedback and solution to customer
- Answer, escalate and follow up all requests in order to ensure proper response and quality of service
- Open and assign trouble tickets to others for issues that can’t be solved directly
- Assist customers with account setup, technical on-boarding and support procedures
- Accurately record information about each handled service request, using provided Customer Relationship Management software and defined processes
- Assist prospects and existing customers with purchase decisions
- Handle requests from users or customers in a pleasant and professional manner
Your experience & skills:
- Good understanding of operating systems and browsers
- Excellent written and verbal communication skills, with an ability to empathize with customers with varying levels of technical ability
- Solution-oriented, autonomous, highly motivated and detail oriented
- Strong organizational skills
- Willingness to learn and constantly improve oneself
- Previous customer support experience is a plus
- Fluency in English language (verbal & written)
- Ability to learn new software applications quickly
- Ability to work effectively as part of a team and independently
- Flexible and driven to solving customer’s request
- Strong sense of responsibility and ownership
Benefits & perks:
- Medical, dental, vision and 401(k) with matching
- Generous PTO policy
- Free lunch and snacks while in the office
- Employee development resources
Why you might like working here:
- We’re a small, close-knit team that enjoys working and learning from each other.
- People stick around. Some of your future colleagues have been here for over 10 years.
- Our users love our product; just take a look at what they are saying on social media.
About WeVideo
WeVideo is a powerful, easy to use, cloud-based collaborative video creation platform that is the digital storytelling choice of more than 10,000 schools worldwide. With nearly 40 million accounts created to date, WeVideo is also the first choice of consumers and businesses, as well as the video backbone for many third-party solutions. WeVideo is a Google for Education partner and is the exclusive digital storytelling solution for Google’s Education Creative Bundle for Chromebooks. WeVideo is also a Microsoft Education Partner. Anyone can access WeVideo, from any computer or device at school, home, work, or on the go to capture, edit, view and share videos with secure storage of their content in the Cloud.
For more information about WeVideo, please visit http://www.wevideo.com, follow us on Twitter at @wevideo or visit us on Facebook at https://www.facebook.com/wevideo/.