Mix of office-based and remote working, depending on shift. Must be able to attend the office in London.
Please note that weekend work will be required.
WHO ARE YOURPARKINGSPACE?
Do you want to join a company who are trusted by over 1 million drivers in the UK, have recently been featured on Sky News and are in The Sunday Times Tech Track 100 as one of Britain's fastest-growing private technology companies?
Look no further!
Think of Airbnb, but for parking!
YourParkingSpace is an online marketplace and parking reservation service for drivers looking to find and pre-book parking in the UK. The platform features over 350,000 privately owned and commercially operated parking spaces which are available to book by the hour, day or month on a subscription basis. We recently secured a £5 million investment from Pelican Capital, which will kickstart our next phase of growth - It’s an exciting time to join the team!
Duties and Responsibilities:
This role at its core involves working with our ‘Senior Parking Charge Notice specialist’ in handling all things relating to customers and parking fines. As a team of two, you would be handling all parking fine related issues within YourParkingSpace.
- Responding, supporting and mediating between our Customers and Partners to resolve parking issues.
- Providing Customer support in real-time via WhatsApp, replying to emails and messages via Zendesk.
- To be confident making outbound/inbound calls to ensure an efficient outcome.
- Navigating different online IT tools and browsers to provide accurate information.
- Adhering to company guidelines and processes, working towards first contact resolution.
- Regular involvement with company events, team meetings and projects.
- Providing feedback to relevant stakeholders based on the trends in your interactions with our Customers and Partners.
- Maintain the highest level of customer care at all times.
- Be able to achieve and maintain performance targets.
- A proactive approach to work and deadlines.
- Ability to change your communication style to suit your audience.
- Be open to changing workload priorities.
- Undertake various ad-hoc tasks as required.
- Keen eye for detail.
- Confidence with B2B communication as this will be needed to contact Enforcement partners.
Desirable Experience/skills:
- Previous customer service experience: Phone, Email, Live-Chat (3 Years Ideal)
- Zendesk, Google Suite, Excel knowledge
- Previous experience handling Invoices, reconciliations, accounts