Regional Operations Manager - Wales and South of England at YourParkingSpace

Are you a highly motivated and experienced Regional Operations Manager ready to drive exceptional performance at our managed car parks within the South & South Wales region?

YourParkingSpace has a mission, to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology. From stress-free parking to convenient EV charging, we provide a solution that saves drivers money while unlocking hidden parking opportunities. For homeowners, businesses, and landlords, we provide a comprehensive parking management solution that enhances operations and profitability.

With over 8 million users and thousands of spaces across the UK and beyond, we are recognised as one of Britain’s fastest-growing tech companies and the UK’s leading direct car park operator. 

The Regional Operations Manager will be responsible for overseeing the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities and client relations at each car park within the region.

What you'll do:

• Deliver an exceptional customer journey across managed car parks.
• Act as the primary contact for clients, ensuring high quality support.
• Conduct regular site visits for both proactive and reactive client needs.
• Monitor profitability by tracking costs, occupancy, and revenue.
• Identify and generate sales opportunities.
• Collaborate with the account management team to optimise car park performance.
• Ensure system compliance at sites, including kiosks and tablets.
• Quickly resolve car park technology issues within SLAs.
• Conduct initial survey and support onboarding of new car parks.
• Attend system installations to ensure smooth onboarding and high standard delivery.

What you'll bring:

• Multi-site operational experience with client-facing responsibilities.
• Strong personal brand and established network.
• Proven client relationship management skills.
• Highly organised, reliable, and hold a full UK driving license.
• Flexibility to work occasional weekends as needed.

Ideally you will have:

• Self-motivation and be target-driven
• Excellent interpersonal and communication skills
• Analytical thinking and problem-solving abilities
• Resilience and adaptability
• Attention to detail
• Strong ethical foundations

Location:
This is a field-based position within the South & South Wales region. There is a requirement to attend one office-based meeting a month at our London, Stratford office.

What we offer:

      💰 Salary £45,000 plus bonus

      🚗 Car allowance

      🏖️ 24 days annual leave (increasing with service to 27) plus your birthday off

      ✨ Collaborative & innovative work environment 

      🌱 Professional growth & development opportunities 

      🎁 Comprehensive benefits (EAP, health cash plan, tech/cycle schemes, gym membership, retail discounts, and more)

Join our team and be a part of the future of the parking industry! If you have a passion for fostering long-term commercial success and are excited about joining a market leading, growing company, apply now.