Are you a highly motivated and experienced Regional Operations Manager ready to drive exceptional performance at our managed car parks within the West Midlands region?
YourParkingSpace has a mission, to change the way the world parks. We see a world where parking is seamlessly integrated into our journey through the use of smart technology. From stress-free parking to convenient EV charging, we provide a solution that saves drivers money while unlocking hidden parking opportunities. For homeowners, businesses, and landlords, we provide a comprehensive parking management solution that enhances operations and profitability.
With over 8 million users and thousands of spaces across the UK and beyond, we are recognised as one of Britain’s fastest-growing tech companies and the UK’s leading direct car park operator.
The Regional Operations Manager will be responsible for overseeing the end-to-end customer journey, compliance, maintenance SLAs, revenue opportunities and client relations at each car park within the region.
What you'll do:
- Deliver an exceptional customer journey across managed car parks.
- Act as the primary contact for clients, ensuring high quality support.
- Conduct regular site visits for both proactive and reactive client needs.
- Monitor profitability by tracking costs, occupancy, and revenue.
- Identify and generate sales opportunities.
- Collaborate with the account management team to optimise car park performance.
- Ensure system compliance at sites, including kiosks and tablets.
- Quickly resolve car park technology issues within SLAs.
- Conduct initial survey and support onboarding of new car parks.
- Attend system installations to ensure smooth onboarding and high standard delivery.
What you'll bring:
- Multi-site operational experience with client-facing responsibilities.
- Strong personal brand and established network.
- Proven client relationship management skills.
- Highly organised, reliable, and hold a full UK driving license.
- Flexibility to work occasional weekends as needed.
Ideally you will have:
- Self-motivation and be target-driven
- Excellent interpersonal and communication skills
- Analytical thinking and problem-solving abilities
- Resilience and adaptability
- Attention to detail
- Strong ethical foundations
Location:
This is a field-based position within the West Midlands region. There is a requirement to attend one office-based meeting a month at our London, Stratford office.
What we offer:
💰 Salary £45,000 plus bonus
🚗 Car allowance
🏖️ 24 days annual leave (increasing with service to 27) plus your birthday off
✨ Collaborative & innovative work environment
🌱 Professional growth & development opportunities
🎁 Comprehensive benefits (EAP, health cash plan, tech/cycle schemes, gym membership, retail discounts, and more)
Join our team and be a part of the future of the parking industry! If you have a passion for fostering long-term commercial success and are excited about joining a market leading, growing company, apply now.